Managing Risk and Rewards in

Managing Risk and Rewards in KM Initiatives. Another fine llrx.com article on the ROI of law firm KM investments.

In Rethinking ROI: Managing Risk and Rewards in KM Initiatives, John Alber, a technology partner at Bryan Cave, understands that a ROI means freeing up partners' time:

If associates and young partners are well-trained and provided with tools that make it possible for them to accomplish expert work to high standards of quality and to do so sooner than is the case at peer firms, clients benefit by having a larger pool of talent available to do their work.

And when referring to a proposed KM system, Alber writes:

The hope in using this new system is that far fewer partner hours will be required to complete the transactions. As a consequence, fees to the client can be held down. Indeed, it is hoped that a flat fee billing arrangement will become possible.

Clearly, a goal when designing such a system is to make possible the creation of high quality documents that meet the clients? needs, and to do so with less partner time involved. [excited utterances]"/>

<date name="when" value="Fri, 27 Feb 2004 20:32:34 GMT